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Working with the Cutoff Times for Delivery

Each location within an account has a cutoff time identified for each vendor. For an order to be considered for delivery, the order must be submitted (not just saved). In other words, if you create an order and save the order but never click the Submit button, the order will not be placed. You can only submit the order if you are within the allotted time frame.

Example 1:

You have a 2:00pm cutoff for Sysco deliveries on Tuesdays and today is Tuesday. You have an order saved in the system (not submitted).

  • If you want to edit the order and submit the order, you must do so by 2:00pm on Tuesday.

  • If you try to edit and submit after 2:00pm, there will not be an option to submit, only to save.

Example 2:

It is June 15th and the school has closed for the summer. You will need to place a Sysco order for the September 7th opening.

  • Place the order by September 5th at 2:00pm for a September 7th delivery.

  • If you create an order and click Submit on June 15th with a September 7th delivery, the delivery will arrive on June 17th.

  • If you create an order on June 15th and save the order (but not submit), the order will not be submitted and IT has to be contacted to make the order "active" again. You cannot schedule delivery for later in the month. If an order is submitted, Culinary Suite will send it for the next available delivery date.