Frequently Asked Questions
Frequently Asked Questions
Does CeeDee work for all users in my organisation?
No. Access is controlled by your Administrator through Feature Access settings. Only users assigned the Product Fruits role with the feature enabled will see the Ask CeeDee button.
I just had access enabled — why can't I see the button?
After an Administrator enables or changes access, you must either refresh your Dashboard page or log out and log back in for the change to take effect.
Where does the Ask CeeDee button appear?
It appears as a floating widget at the bottom left corner of the CulinarySuite application, once the feature has been enabled and your role has been assigned.
The CeeDee widget is blocking part of my screen — what can I do?
The Ask CeeDee widget is moveable. Click and drag it to any other position on the screen to move it out of the way.
Can I ask multiple questions quickly one after another?
No. You must wait for CeeDee to finish answering your current question before submitting a new one. The input field will be locked while CeeDee is processing.
Is CeeDee available 24/7?
Yes. CeeDee is available within CulinarySuite whenever you are logged in and the feature is enabled.
Can CeeDee perform actions on my behalf?
No. CeeDee is an informational assistant only. It provides guidance but cannot perform actions within the system on your behalf.
What happens if CeeDee does not know the answer?
If the information is not in the Help Portal, CeeDee will indicate this. In such cases, please contact CulinarySuite Support directly.
Can CeeDee access my organisation's data?
No. CeeDee only has access to the CulinarySuite Help Portal. It cannot access orders, menus, contracts, or any account-specific data.
How do I provide feedback on a response?
Use the thumbs up or thumbs down buttons on each CeeDee response. This helps train and improve CeeDee over time.
How does an Administrator remove CeeDee access?
The Administrator navigates to Feature Access, selects DISPLAY_SWITCH_PRODUCT_FRUITS, and unchecks the Switch next to the Product Fruits role. Affected users must refresh or re-login for the change to take effect.
Support and Feedback
The following channels are available for support and feedback.
| Channel | Purpose | How to Access |
|---|---|---|
| Thumbs Up / Thumbs Down | Rate CeeDee responses and help train the chatbot | Use the thumbs up or thumbs down button on any CeeDee response |
| CulinarySuite Administrator | Access requests and feature toggle management | Contact your internal CulinarySuite Admin |
| CulinarySuite Support | Technical issues and questions not answered by CeeDee | Via your standard CulinarySuite support channel |
Your feedback is important to us. Please use the thumbs up or thumbs down button on every CeeDee response. Even a single rating helps us train and improve the chatbot for your team.